Zendesk vs Intercom: Which is better? With Explore, you can share and collaborate with anyone customer service reports. You can share these reports one-time or on a recurring basis with anyone in your organization. Zendesk Explore allows you to create custom reports and visualizations in order to gain deeper insights into your support operations and […]

Intercom vs Zendesk: Comparing features, integrations, and pricing It is quite the all-rounder as it even has a help center and ticketing system that completes its omnichannel support cycle. One of the standout features of Intercom’s user interface is the ability to view customer conversations in a single thread, regardless of the channel they were […]

Open guide to natural language processing Remember, we use it with the objective of improving our performance, not as a grammar exercise. A potential approach is to begin by adopting pre-defined stop words and add words to the list later on. Nevertheless it seems that the general trend over the past time has been to […]

AI in Finance: Applications + Examples This transformative impact of AI in the financial industry is largely driven by a diverse set of AI technologies, which we discuss below. The world of finance is changing rapidly, with disruptive technologies and shifting consumer expectations reshaping the landscape. Yet, despite these changes, many finance tools remain stuck […]